The need to improve how we work and communicate with our customers is ever increasing, customer service and satisfaction being a core reason for customer retention and increasing future opportunities through one of the most powerful marketing mediums, word of mouth.
A customer portal could allow your customers to manage and track their own orders in realtime, for themselves, any time of the day, relying less upon email and telephone calls to your admin team when the information they require can be accessed easily through a secure online customer portal.
Where you have business partners or involvement with third parties, then a portal could be the answer to sharing information in a more structured manner. It might be documentation and plans for a construction project or simply a place where documents, spreadsheets and photos can all be shared and accessed in a central location.