Voluntary Norfolk is the largest voluntary sector infrastructure organisation in Norfolk. Their software solution allows staff to manage their individual patch of clients and volunteers, matching the two by filtering on the needs appropriate for that client. The system also provides an ‘off-line’ read-only version so that staff can take the system away on their laptops where required. A full reporting system allows staff to generate and print bespoke reports, request for help letters and address labels for both clients and volunteers.